Customer Service Representative (CSR) - Voice Support

Are you a dynamic and customer-focused professional looking for an exciting opportunity in Bali? We are hiring Customer Service Representatives (CSR) – Voice Support to join our team in vibrant locations such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As a CSR, you'll be the voice of our company, handling incoming calls with professionalism and empathy. Our team is dedicated to delivering exceptional customer service, and we're looking for someone who thrives in a fast-paced environment and is passionate about building strong customer relationships.

At Private Advertiser, we believe in the power of great customer service to drive business success. Our CSRs play a crucial role in ensuring our customers have a seamless experience. You'll be using tools like Zendesk and Freshdesk to manage customer interactions efficiently. This role offers a unique opportunity to work in one of the world's most beautiful destinations while making a meaningful impact on our customers' lives.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls with professionalism and empathy, providing excellent customer service.
• Resolve customer inquiries and complaints promptly and effectively.
• Use CRM tools like Zendesk and Freshdesk to manage customer interactions and track resolution times.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with the sales and marketing teams to ensure a consistent and positive customer experience.
• Stay updated on company policies and procedures to provide accurate information to customers.
• Monitor and adhere to service level agreements (SLAs) to ensure high-quality service.
• Participate in team meetings and training sessions to continuously improve customer service skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle high call volumes with a positive attitude.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM tools like Zendesk or Freshdesk is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in English, both spoken and written.
• Enthusiasm for working in a dynamic and fast-paced environment.

🛠️ Keahlian

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